The National Disability Insurance Scheme (NDIS) was established in 2013 and is a new way of assisting people with a disability to get the support they need, achieve their human rights, and participate in the social and economic life of the nation. The NDIS’ central objective is for people with disability to achieve their life goals. The NDIS is designed to provide all Australians under the age of 65, who have a permanent and significant disability, with the reasonable and necessary supports they need to enjoy an ordinary life. The main component of the NDIS is individualised packages of support to eligible people with disability. Key outcomes for NDIS participants include overall increased independence with greater participation in employment, the economy, society, and community life. The NDIS also provides people with disability, their family, and carers, with information and referrals to existing support services in the community.

The NDIS Code of Conduct promotes safe and ethical service delivery by setting out expectations for the conduct of both NDIS providers and workers. In providing supports or services to people with disability, Truecare Support Services and staff will ensure to:

• Act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
• Respect the privacy of people with disability
• Provide supports and services in a safe and competent manner with care and skill
• Act with integrity, honesty, and transparency
• Promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
• Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disability
• Take all reasonable steps to prevent and respond to sexual misconduct